Shipping Policy
Last Updated: 1/13/2024
Thank you for choosing Klen Laundroworks for your laundry machine needs. Please review our Shipping Policy to understand how we process and deliver your orders.
ORDER PROCESSING:
Order Confirmation:
- Once your order is placed, you will receive an order confirmation email with the details of your purchase. Please review the information carefully and contact us immediately if there are any discrepancies.
Processing Time:
- Orders are typically processed within 1-2 business days. During peak seasons or promotions, processing times may vary, but we strive to dispatch your order as quickly as possible.
Custom Orders:
- For customized or special orders, additional processing time may be required. Our team will communicate the expected timeline for such orders upon confirmation.
SHIPPING:
Shipping Methods:
- We offer standard and expedited shipping options. The shipping methods available may vary depending on your location. You can choose your preferred shipping option during the checkout process.
Shipping Rates:
- Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost before completing the checkout process.
Delivery Time:
- Standard shipping typically takes 5-7 business days for domestic orders. Expedited shipping options are available for faster delivery, with estimated delivery times provided during checkout.
TRACKING:
Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package through the carrier’s website.
Tracking Updates:
- Tracking information may take up to 24 hours to update after your order has been dispatched. If you encounter any issues with tracking, please contact our customer support team for assistance.
DELIVERY ISSUES:
Lost or Stolen Packages:
- Klen Laundroworks is not responsible for lost or stolen packages. Please ensure that someone is available to receive the package at the provided shipping address.
Address Accuracy:
- Ensure that your shipping address is accurate and complete. Klen Laundroworks is not responsible for orders delivered to incorrect addresses provided by the customer.
Delivery Delays:
While we strive to meet estimated delivery times, unforeseen circumstances such as weather conditions or carrier delays may impact delivery schedules. We appreciate your understanding in such situations.
If you have any questions or concerns regarding our Shipping Policy, please contact our customer support at info@klenlaundro.com.
Thank you for choosing Klen Laundroworks for your laundry machine needs!